How do I get my eBay orders into the app?
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eBay lets you download your order history as a CSV file from Seller Hub. Here's how:
- Go to eBay Seller Hub → Reports → Downloads
- Click Download Report → Orders → All Orders
- Set date range to the maximum (2 years back) and hit Download
- In the app, go to eBay Orders → Import eBay Orders CSV
The full walkthrough is in the
Setup Guide.
How often should I re-import?
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Once a month is the sweet spot. Re-importing is safe — the app detects duplicates by order number and item number, so it only adds new orders each time. You'll never get double-counted data.
What about multi-item orders? Do they get double-counted?
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No — we handle this correctly. eBay's CSV includes a "summary row" for combined orders that would inflate your revenue if imported. Reseller's Pro skips those summary rows and only imports the individual item rows, so your totals are always accurate.
Can I import my active listings?
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Yes. From eBay Seller Hub → Reports → Downloads, download an All Active Listings report. Import it in the app under Active Listings → Import Active Listings CSV. You'll see inventory value, watchers, expiring listings, and a keyword analysis of what's trending in your store.
Can I import my monthly eBay analytics data?
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Yes. In the app under eBay Analytics → Import CSV, you can upload a spreadsheet with your monthly metrics (total sales, fees, shipping, impressions, conversion rates, etc.). Download the template first to see the exact format. You can also enter months manually using the + Add / Edit Month button.